Medical Clinic

Appointments

Appointments are required for all clinic visits. Schedule appointments online or call (309) 438-2778 Monday–Friday, 8:15 am – 4:15 pm. You may request a specific provider when scheduling.

Telehealth appointments are available via Zoom for select concerns, including rashes, acne, eczema, urinary issues, women’s health exams, and gastrointestinal concerns. Appointments are available Monday through Friday, 8:00 am to 4:30 pm, and can be scheduled online. Students must be located in Illinois at the time of the visit.

Cancel or reschedule at least one hour in advance (24 hours for Psychiatry) to avoid a fee. Manage appointments online or call the 24-hour cancellation line at (309) 438-2625 to leave a message anytime. Students may appeal missed or late fees.

After Hours Care Options: Carle Convenient Care or OSF Prompt Care

Nurse Consult: If you’re unsure whether you need an appointment, a registered nurse can answer questions about illness, injury, immunizations, or other health concerns, and help schedule care. Call the Nurse Consult line at (309) 438-7676 Monday–Friday, 8:15 am – 4:15 pm, or send a secure message by clicking “New Message” and selecting “Send to Nurse.”'

Fees and Payments

Student tuition and fees include two health-related fees: the Student Health Services Fee for medical clinic access and the Student Health Insurance Fee for enrollment in the insurance plan. Medical Clinic visits cost $20, with possible additional charges for things like labs, imaging, psychiatry, supplies, late/missed appointments. Pay at time of service (non-cash) or have charges billed to the student’s account. SHS does not submit claims to your insurance for you; students must submit their own claims. For payment questions, call (309) 438-8793.

Students in summer classes have Medical Clinic access. Those not enrolled but who attended in the spring can pay a $90 Optional Health Fee for continued access. Sign up through the Secure Student Health Portal by selecting Health Information Management/Medical Records under Messages, then choosing Optional Health Fee and following the prompts.