Student Health Insurance

For the health and safety of students and staff, Student Health Insurance requests customers to please call 309-438-2515, and to mail (Student Insurance Campus Box 2541, Normal IL 61790) or fax medical claims if possible.

Hours: Monday - Friday 8:00am - 4:30pm

The student health insurance plan is compliant with the Affordable Care Act (ACA) and meets the federal requirement of having health insurance. The plan is rated a 'Platinum Plan,' the highest rating under the ACA!

The mission of the Student Health Insurance Office is to exceed the expectations of the University community, the student body, and of each unique individual in every action, interaction, and intention.

We are located in Room 303 in the Student Services Building. Contact us at (309) 438-2515 or by email. We try and respond to all emails within one business day. Please do not send specific health information via email. The University IT staff does not consider email secure for protected health information.

Summer Coverage

Continuous year‐round coverage is available. If a student is participating in six or more credit hours of pre‐registered summer course work (by May 18, 2020), which assesses general fees, the student is automatically enrolled in, and assessed a fee for the Plan. If a student received academic credit for at least nine hours & was insured in the spring, and will not enroll for sufficient summer hours to be assessed an insurance fee, the summer fee can be applied for through MYISU. After Central Login, click on Student Center, then click on the NaviBar (top right of page), then ISU Extensions, and finally Student Insurance ( see path here ). Summer 2020 coverage can be requested between April 17, 2020 and May 18, 2020.

Aetna Student Health

FOR INFORMATION FROM AETNA STUDENT HEALTH ON COVID19, CLICK HERE!

Aetna Navigator is a secure website where you can view your claim explanation of benefit statements along with the latest health information and news.

Find more information on the Affordable Care Act from Aetna Student here. Please keep in mind this is general information for all of Aetna Student Health's schools. For information specific to Illinois State University's Student Health Insurance plan please read documents specific to ISU.

Beginning fall 2015, Aetna Student Health, the ISU Student Health Insurance plan, includes coverage for gender-affirming surgeries.

Preferred Providers

While the Student Insurance Plan is an Open Choice PPO, students are encouraged to use preferred providers. Using medical providers who are in network with Aetna can reduce a student's out of pocket costs. However if your provider is out of network, don't worry benefits are still available. Choose Open Choice PPO under Student Health Medical Plans to find participating providers.

Vision Services

All ISU students who have the Student Health Insurance plan have a vision discount provision automatically included with the premium. Check out participating providers in the EyeMed Vision Care Network.

Important Notes

FOR INFORMATION FROM AETNA STUDENT HEALTH ON COVID19, CLICK HERE!

Graduating in December Student Health Insurance is available for the spring semester for insured fall students! Information available online or call Student Health Insurance, (309) 438-2515.

Fall 2020 cancellation period 7/13/20-9/1/20! Spring 2021 cancellation period 12/2020-1/25/21! Summer 2021 cancellation period 4/2021-5/17/21! ACCESS ONLINE WAIVER HERE!

The Student Health Insurance plan also includes OnCall International coverage. OnCall benefits include 24/7 worldwide medical information & assistance, Medical Evacuation/Repatriation coverage, travel assistance, and a $10,000 accidental death benefit. Click here for OnCall ID Card.