Frequently Asked Questions

The SHS Medical Clinic offers student-focused primary health care, including exams, treatment, urgent care, and minor procedures. A wide range of diagnostic services is available on-site. The laboratory performs many general diagnostic tests, with additional comprehensive testing available through a reference lab. The Radiology unit provides professional imaging services, including general X-rays and electrocardiograms (ECGs).

Student Health Services provides comprehensive outpatient medical care comparable to a community physician’s office. Care is delivered by a team of licensed physicians, advanced practice nurses, and pharmacists dedicated to high-quality, student-centered care.

The SHS Medical Clinic serves ISU students who have paid the Student Health Services fee.

Medical Clinic visits cost $20, with possible additional charges for services such as labs, imaging, psychiatry, supplies, and late/missed appointments.

Pay at the time of service using non-cash form of payment or have charges billed to the student’s account.

Yes, if the classes they are registered for include the Student Health Services fee. Otherwise, students may purchase an optional health fee. Sign up through the Secure Student Health Portal by selecting Health Information Management/Medical Records under Messages, then choosing Optional Health Fee and following the prompts.

Students in summer classes have Medical Clinic access. Those not enrolled but who attended in the spring can pay an Optional Health Fee for continued access. Sign up through the Secure Student Health Portal by selecting Health Information Management/Medical Records under Messages, then choosing Optional Health Fee and following the prompts.

Allergy testing is not offered at the Medical Clinic, but you may schedule a visit with a physician to discuss concerns.

Yes, schedule an appointment. Students must provide the serum, dosage schedule, and documentation from their allergist confirming prior treatment with the serum. We can also administer other injectable medications (e.g., therapeutic or hormonal treatments) with a valid order from a primary care or specialty physician.

This is typically due to incomplete immunization records. Call (309) 438-7559 for assistance.

Illinois law requires documentation of Tdap, MMR (measles, mumps, rubella), and meningococcal conjugate vaccines (for students age 21 or younger). Records must be certified by a physician or public health official.

Documentation must be on file by the 10th class day of the entering semester.

Requirements vary by age, enrollment status, and housing. Online-only students who do not live on campus are generally exempt. Call (309) 438-7559 to confirm.

A registration block and non-compliance fee will be applied, which may prevent registration changes and access to transcripts.

The SHS Pharmacy serves ISU students who have paid the Student Health Services fee.

The SHS Pharmacy accepts non-cash payments by check, credit card, Redbird Card, or charging to your student account.

Yes. The SHS Pharmacy accepts most major prescription insurance plans, including the Student Health Insurance Plan. Your prescription and health insurance cards may be the same or separate; either is acceptable if it includes prescription (RX) coverage.
To confirm coverage, contact the member services number on your insurance card and ask if the SHS Pharmacy (NABP #1461033) can submit claims.

Refill requests can be made through the Secure Patient Portal or by calling  (309) 438‑8713. 

Yes, in most cases, if the medication is on the SHSdrug formulary. Contact the Pharmacy to confirm availability or ordering options. Prescription orders may be brought in person, phoned in at (309) 438-8713, or faxed to (309) 438-7569. The pharmacy address is 201 N. University St., Normal, IL 61790-2540.

Yes. After leaving ISU, you may continue to refill prescriptions already on file for up to three months. New prescriptions will not be accepted.

Yes. Contact the pharmacy where you would like the prescription filled and provide them with the ISU Pharmacy phone number, (309) 438-8713, and your prescription number if available. That pharmacy will then contact the ISU Pharmacy to complete the transfer.

Yes, the SHS Pharmacy offers many over-the-counter medications at a reduced cost.

A medication disposal box is located by the entry door and is available to anyone who wishes to discard unused or unwanted medications.

Purchases require a valid Redbird ID with Redbird Dollars (Flex Dollars not accepted). Add funds at my.illinoisstate.edu/redbird-card; allow up to 20 minutes for loading.
All sales are final. If an item is out of stock, visit the SHS Pharmacy for additional over-the-counter options.
For issues, call (877) 246-3423, Monday–Friday, 8 a.m.–5 p.m.

Enrollment is automatic for students registered for 9+ credit hours in fall or spring or 6+ preregistered hours in summer. Students assessed only Outreach Fees are not enrolled.

Possibly. Coverage may continue if you drop below full-time status, withdraw after the add/drop period, or graduate. Call (309) 438-2515 to review options.

Yes. Students insured during their final semester may continue coverage for one additional term at the student rate.

If you withdraw after the 15th calendar day (8th day in summer), you retain coverage for the remainder of the term.

Yes, if you have comparable coverage. Submit the online cancellation form with proof of insurance by the semester deadline. Approved cancellations are refunded if the account is paid in full.

SHS does not bill insurance companies for you. If you want your visit covered by insurance, you’ll need to submit your own claim.